Terms & Conditions


Terms of Sale:

  • The minimum order is $50.00.
  • Please see individual items for minimum order quantities.
  • Payment:
    - American Express, Mastercard, Visa, Check in Advance & COD are accepted.
    - Open accounts: Net 30, date of invoice.
  • In stock orders typically ship within 48 hours.

Shipping Method:

  • Freight is F.O.B. Sussex, WI. Our standard shipping is UPS Ground. Items exceeding UPS guidelines will be shipped via Common Carrier. Please request shipping information when placing an order.

Pricing:

  • TiE makes every effort to maintain prices at the lowest level. Occasionally, prices may change without notice.

Returns:

  • Return Authorization must be made 30 days upon receipt. Returns will not be accepted without a prior RA from our Customer Service Department. A 15% restocking charge is applied to all returns. All Custom Orders are final.

Custom Orders:

  • Custom Orders are final. Prior to production, TiE will provide a Pre-Production Sample, Formal Quote and a Pre-Production Approval. Please call with questions since custom orders are not returnable.

Guarantee:

  • All TiE merchandise is guaranteed against material defects and workmanship. If you are not completely satisfied with the material or workmanship within 30 days of receipt, simply contact our Customer Service Department and we will replace the merchandise or credit your account. Custom Orders are final.